CEMIT Ireland

Your business' efficiency can be improved by using your intranet for:

• publishing - delivering information and business news as directories and web documents
• document management - viewing, printing and working collaboratively on office documents such as spreadsheets
• training - accessing and delivering various types of e-learning to the user's desktop
• workflow - automating a range of administrative processes
• front-end to corporate systems - providing a common interface to corporate databases and business information systems
• email - integrating intranet content with email services so that information can be distributed effectively

The main benefits of an intranet are:

• better internal communications - corporate information can be stored centrally and accessed at any time
• sharing of resources and best practice - a virtual community can be created to facilitate information sharing and collaborative working
• improved customer service - better access to accurate and consistent information by your staff leads to enhanced levels of customer service
• reduction in paperwork - forms can be accessed and completed on the desktop, and then forwarded as appropriate for approval, without ever having to be printed out, and with the benefit of an audit trail

It is a good idea to give your intranet a different image and structure from your customer-facing website. This will help to give your internal communications their own identity and prevent employees confusing internal and external information.